The FM Challenge
The impact of rush jobs or huge peaks is not unique to FMs or outsourcing services. Many in-plants may have huge periods of intense work that require printing to be done with overtime dollars. For example, calendar printers and photo book printers have a huge business spike towards the end of the year, while university in-plants might experience a major business surge when school starts. Unlike an FM or outsource bid, however, when you compare the previous year's TCO for an in-plant, you are comparing costs with the peaks and rush charges included.
Howie Fenton is an independent consultant who focuses on analyzing/benchmarking the performance of printing operations. Fenton helps companies use metrics, best practices and workflow strategies to streamline operations. Call (720) 872-6339 or email howie@howiefentonconsulting.com