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"You can't hide. You have to be up-front and honest all the time and constantly reevaluate your processes with your customers," advises Renn. "That's the only way to keep pace."
Although Renn is loyal to his hometown and his company, that doesn't mean he can't make a break for it any chance he gets. He counts traveling with his wife Sheri as one of his favorite off-the-clock activities. The two recently returned from a trip to China. But the best news in the Renn family is the arrival of its newest member, 16-month-old Nikki.
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