A New Source Of Business

Other managers say that because commercial customers are not as flexible as in-house clients, their in-plants have had to work harder to meet customer requirements. The resulting improvements in service have benefited internal customers, as well.

At Eastman Chemical's in-plant, insourcing has increased the workload without increasing the staff. As a result, employees have had to work "smarter" and alter their set procedures to accommodate these new customers.