'A Natural Manager'

Above even his mechanical inclinations, though, Williams feels he has a way with people.

"I feel I'm a natural manager of people, so when this opportunity at Fireman's Fund became available, it was very attractive to me," he says.

In his 15 years with the company, Williams has managed to keep the in-plant up to date, while overcoming outsourcing challenges. In 1989 he instituted a full chargeback system.