'A Natural Manager'

And certainly a lot has happened in his 15 years at Fireman's Fund. Williams recalls that when he started as shop supervisor, the in-plant did only paper plate duplicating of forms, stationery and manuals. But in the late '80s things began to change.

"It was obvious to us, because of the [coming] digital era, that forms were going away, black-and-white work was was declining," he says.