A long-time in-plant manager reminisces about his in-plant’s fate after his company merged with another.

By Mike Renn

We launched a new marketing plan that focused on local internal clients. With Philadelphia business already coming our way, we targeted a new operations center in Jersey City. The plan, coupled with work around the clock, drop-it-off-ourselves customer service paid off quickly. I suddenly had meetings with top executives I had no right to be talking to. They were enthusiastic about using our services. The shop was filling with new business.