A Healthy Transformation at OhioHealth

A few years ago, veteran print manager Terry Oliver faced a situation familiar to many in-plants: an organizational review to justify the expense of her in-plant compared to outsourcing. While she prided herself on her ability to meet the needs of OhioHealth's internal clients, defending her in-plant meant she would have to quantify many of the intangibles of service that her five-employee in-plant offered.