A Giant Moves On

"When we don't have work, we have to lay off," she explains. "In the 24 years I've been here, we've always hired people. Now, we're laying them off. Business is shrinking—print orders, outgoing mail volume, the Web. All have dropped significantly in the past five years, especially outgoing campus mail, which has fallen 15 to 20 percent per year, mostly due to the Internet, faxes, electronic business, etc. In the past, we always managed growth. Now we're managing decline."