A Friend in the Business

"I plan to make a bid on each book, as each contract with the publisher ends," says Friend.

As for the future of this in-plant, which currently employs 39 full-time and 15 student workers, Friend says he will continue to watch new technology, while remaining dedicated to serving his customers.

"It's a real challenge to keep up with new technology, because it moves so fast," says Friend. "I feel it is so important that I attend print conferences like ACUP, and read articles to stay up on the technology. We, as managers, have to be ready for our customers."