A Friend in the Business

"We produce and fulfill all requests for student information about programs, financial aid, housing, etc. in a four-day turnaround time," says Friend.

Another milestone at the in-plant was Friend's decision to purchase an HP Indigo 3000 press in 2002.

"We had many meetings to show how we served the university," says Friend. "Our recruitment system played into that solution. We have over 200 brochures in inventory. To print on demand is a huge difference."