A Scottish Success Story
"Faculty had to bribe print staff with candy and chocolates to get their work done on time," he reveals.
Things started to change in 1990, when graphic design became part of his operation, and Scott's title was changed to Print Media Services manager. The following year he added a Xerox DocuTech 135, a strategic move that allowed the shop to finally shed its image as a sluggish producer and start down the path toward excellent customer service. The DocuTech was such a hit that the in-plant installed a second one two years later, and was soon producing 26 million pages a year.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
