A Scottish Success Story
Though he's proud of his in-plant's 97 percent customer satisfaction rating, Scott knows that when times are tough, upper management overlooks this and starts viewing the in-plant as just an expense. This is his biggest challenge, and he continuously benchmarks with outside printers to prove his shop's value.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
