A Copier Invasion?

In fact, the biggest complaints in-plant operators have about their copiers aren't with the manufacturers, but the end users. Customers who don't know how to use the machines are the biggest cause of service calls.

"On some areas there are too many service calls," says Brenda Norquist, copy service coordinator at the University of Nebraska. "Some are legitimate, but some are because the end-users don't understand how to use the copier and feel the machine is broken when it isn't."