A Cigna-ificant In-Plant

The in-plant serves about 50,000 Cigna employees, according to John Panhorst, who oversees printing in both in-plant locations. The majority of in-house work is black and white, he says.

What's the in-plant's secret of survival? "We do things cheaper," Panhorst insists. "We have no sales department, we select the jobs we take, and we are able to save money."